19JANUARY - FEBRUARY 2026Media & Entertainment Business ReviewWith this in mind, we developed a strategy to offer our people the same level of trusted partnership and support we offer our talent. It focuses on four key pillars of business strategy: our talent, our capabilities, our culture, and well-being.First, be curious, not cautious. Transforming a division--or even making a handful of substantial changes--doesn't happen overnight. It starts with leadership kicking off honest, curious conversations about what is. It is not working, first with existing human resources staff and then with leadership and staff across the company.At Sony Music, we reached out far and wide to our leadership and employees across the globe to learn what "human resources" meant to them--and how they saw it impacting our artists and the fans and communities we influence worldwide. That helped us realize that we needed to upgrade how we defined ourselves--which is how we became People eXperience, a name that reminds everyone of our number one priority.Second, center community. Build systems within your company to encourage collaboration and co-creation across employees. Early on, we shared a new vision for Sony Music's human resources department: it would be the driving force behind making us the most people-centric company in the music industry, and we'd need all hands on deck to innovate, create, grow, and achieve that success together. That went a long way toward helping everyone understand that a PX team can and should be integral to their day-to-day success.Third, show your compassion. Recognize that changing how you work will be a big commitment for your team and everyone who co-creates the change with you and that there will be trial and error.And fourth, be agile. The pandemic taught us we can quickly address emerging needs with resourceful, creative approaches. Don't fall back into the habit of doing what's been done before--accept that change is vital for the long-term health of any organization, and don't be afraid to examine and re-examine the status quo at yours.To that end, we at Sony Music are already returning to our initial guiding strategy to assess what more we can modernize about how we work and how much further we can go when putting our people first.As human resources leaders and teams look ahead to the changes and challenges this year, it can make all the difference to ask two simple questions: what is the current state of your people's experience? And what more could it be? We at Sony Music are already returning to our initial guiding strategy to assess what more we can modernize about how we work and how much further we can go when putting our people first.
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